Refund Policy

No Online Sales / No Standard Refunds

Because we do not process consumer retail transactions or product sales online, we generally do not offer refunds through the website. Payments made to Incentivators.com typically relate to:

• Professional services

• Consulting and advisory engagements

• Planning, design, engineering, or project development activities

• Ongoing support or retainer arrangements

These services require time, expertise, and resource allocation — therefore, fees are ordinarily non-refundable once work has begun.

1. Governed by Contract or Statement of Work

Most engagements are covered under a:

• Master Services Agreement (MSA)

• Statement of Work (SOW)

• Professional Services Agreement

• Signed Proposal or Contract

These documents control:

• Cancellation terms

• Milestone payments

• Deposits and retainers

• Refund eligibility (if applicable)

If this Policy conflicts with the terms of your signed agreement, the agreement controls.

2. Deposits and Retainers

Deposits and retainers secure scheduling, staffing, and project resources. Unless otherwise stated in writing, deposits and retainers are:

• Non-refundable

• Applied toward future project work as specified in your agreement

3. Billing Errors and Duplicate Charges

We will promptly review legitimate billing errors. Refunds may be issued in limited circumstances, including:

• Duplicate payments

• Incorrect charges caused by clerical error

• Overpayments resulting from invoice correction

To request a review, contact us within 30 days of the charge with documentation.

4. Cancellations

If you cancel a project or engagement after work has begun:

• You remain responsible for fees for work already performed

• Any additional cancellation terms in your contract will apply

We are not responsible for delays or cancellations caused by client inaction, permitting authorities, vendors, utilities, or other external conditions.

5. Third-Party Fees

Fees charged by third parties (vendors, utilities, permitting agencies, software, etc.) are subject to their policies and are typically non-refundable. We do not control third-party refund decisions.

6. How to Request a Review

If you believe a refund may be warranted, submit a written request including:

• Your name and organization

• Invoice or contract number

• Date and amount of payment

• Reason for the request

Send requests to:

Incentivators.com
Email: info@incentivators.com

We will review and respond within a reasonable timeframe. Approval is not guaranteed.